A prospective student’s guide to college marketing

Two years ago, Sam Jackson, a senior at Phillips Exeter Academy, started blogging about his search for a college. His blog, the Sam Jackson College Experience, offers his perspective on an array of issues that should be of interest to higher ed marketers.

Sam on web vs. print marketing:

“How much thought went into making this?” That’s the first thing I ask myself when I get something. This is why thin envelopes filled with nothing but bland “please consider” form letters are used as coasters and never make it to my “keep for later” pile. It’s also why I delete on sight most of those summer school e-mails. If you got my name from the Student Search service and make that fact painfully obvious, don’t expect me to consider your 25 cent investment in my contact information hugely indicative of your interest in me. Likewise, just because you e-mail me five times after I don’t respond to your first form e-mail asking me to “please request” something, doesn’t mean I’m going to care any more about it the sixth time.

Sam on the value of student blogging:

More would read them if they knew about them (when I point a friend to a blog from a student / adcoms at a school they’re interested in, they tend to become frequent visitors) but at the same time, my friends and I are more inclined to trust the statements of bloggers who maintain a strict independence from the institution they are blogging about. …
For the admissions-flavored blogs, we look at them — or at least, I look at them–and regard them as a different type of marketing. Something else to be looked at and considered when thinking about schools and admissions, but something which has to be looked at in the same sense that the viewbook or postcards that inundate our mailboxes are received.

Sam on his visit to Yale:

I would say that he [the admissions rep] fairly and accurately presented Yale as an institution, focusing more (as administrative officials are wont to do) on the administrative side of things, though what he said about student life was well-received. Jackson said that Yale looked first and foremost to student transcripts when considering applicants — grades and rigor. Not surprising, but worth knowing, even if was a little disheartening given my 2nd quintile lifetime performance to date.

There’s more — much more — worthwhile reading here, so take a look, and tell your admissions officers to have a look, too. Sam Jackson may not be representative of next year’s freshman class at your institution (certainly not ours), but still, his thoughts are worth pondering, and his blog is a service to all of us in the higher ed marketing business.

Hat tip to Karine Joly, who interviews Sam on her blog.

Friday five: college wranglings

It’s that time of year again: students returning to class, and U.S. News & World Report‘s annual rankings of America’s “best” colleges. Campus admissions officers, deans, presidents, faculty and PR folks across the nation are now scrutinizing the lists, comparing where they fall on the list to the rankings of their competitors, wondering why they slipped or rose in a certain category and lamenting the unjustness of a system that would exclude their institution from, say, the “best values” list. No doubt factions at every university in the nation — other than Princeton, that is — will spend hours critiquing the U.S. News methodology today.
So, before I begin my earnest investigation into how my employer rose from No. 51 in last year’s ranking of best engineering programs to 48 this year but dropped from No. 109 to 112 among national universities, let’s see what the blogosphere and mainstream media have to say about the rankings:

  1. From Tony’s Kansas City, an opinion about the tie in the rankings between two Big 12 universities known for their “border wars” in sports: Equally worthless schools tie in meaningless list.
  2. U.S. News rankings: What they mean for RIT is a post from a PR staffer at Rochester Institute of Technology. It’s a valiant attempt to make sense of the whole rankings hubbub and offer some perspective. “The U.S. News report is only one list and should be put into context with many other variables when determining the reputation and prestige of any university.” That’s pretty much our standard line, too.
  3. An op-ed piece from Ohio State’s student newspaper comparing OSU’s U.S. News ranking from last year (60th) with its No. 27 designation in yet another publication’s list. The op-ed piece wrongly asserts that “U.S. News’ much maligned college ranking system is based solely on academic quality.” It is not. Reputation, exclusivity, fund-raising and other factors come into play in the U.S. News rankings, too.
  4. Look beyond ‘U.S. News’ for college quality, an opinion piece by John A. Roush, president of Centre College, who criticizes U.S. News and other rankings organizations for relying on “flawed research methodology and inaccurately reported data.” He adds: “My real worry about the rankings and the guides is that they are based almost exclusively on ‘inputs’ — the size of a college’s endowment, for example, or the percentage of Ph.D.s on the faculty, or the median GPA of incoming freshmen. Such quantitative criteria, while important, say nothing about what actually takes place when a student attends and graduates from your institution.”
  5. Only in Chicago: Recount helps university rise in magazine’s ranking.