Like a boss

Image via fashionablygeek.com

Today is National Boss’s Day, and if you’re like me, you think of it as just another conspiracy by the greeting card, floral delivery, and bagel and cookie industries to get our hard-earned money.

(I say this even though I’m very grateful for the carry-in luncheon my colleagues in the S&T communications department threw in my and my assistant director’s honor on Monday. Thanks, guys! It was a great treat and totally unnecessary, but appreciated!)

But even if National Boss’s Day is a corporate conspiracy, maybe there’s some value in recognizing — and thanking — the bosses in our lives. After all, if we are fortunate enough to hold down jobs in this economy, we either are bosses or have bosses, and the people who are bosses always have bosses of their own. And with employees everywhere being asked to do more, many of us are essentially our own bosses most of the time.

So, whether we like it or not, we are like a boss.

So maybe we should like a boss — as in, show some appreciation for their efforts or at least sympathy for their plight.

When it comes to bosses, I tend to agree with Bob Sutton, the author of Good Boss, Bad Boss, who says that most bosses have good intentions and want to do a good job. (There are, of course, exceptions, and we’ve all encountered them. Sutton also wrote about them in his book The No Asshole Rule.) As Sutton writes on his blog, “[M]ost bosses I know work extremely hard and are dedicated to improving their skills” and are “concerned about becoming better at practicing their difficult craft.” While writing Good Boss, Bad Boss, Sutton worried about the plight of supervisors and “how hard it is to be a good boss — the job is never done, it is amazingly easy to screw-up, and wielding power over others makes it all even harder because you are being watched so closely (and are prone to tuning-out your followers — the other half of the toxic tandem).”

“Yet, despite all these hurdles, the best evidence shows that many, if not most, people find their bosses to be competent and compassionate.”

So, whether you are a boss, report to a boss, act in both capacities, or work as your own boss, here are some tips from around the web that can help you be more like a boss, and perhaps even help you like a boss. And if you’re like me and aspire to be a competent and compassionate boss, perhaps these tips will help you on your journey.

(By the way, if you’re in to reading business books, I highly recommend Good Boss, Bad Boss. It mad the list of my favorite books of 2010.)

Friday Five: The 5 Ws (and one S) of good communication

If you’ve taken a high school journalism course, you’ve heard of the 5 Ws of journalism. The 5 Ws are the five questions a journalist must answer when writing a news account — especially when using the inverted pyramid approach to news reporting:

  1. Who?
  2. What?
  3. When?
  4. Where?
  5. Why?

But the 5 Ws matter to other communicators, too — not just journalists. It’s important for the marketer to be able to answer these 5Ws when preparing their materials. It’s also important to think about these 5 Ws (and 1 S, which I’ll get to in a minute) before you start working on any marketing project. These questions should be answered in strategy sessions — long before you sit down to write your copy, set up your video shoot or design your website.

Strong marketing copy should address the 5 Ws for the same reasons as a news story: To get to the point quickly and make it easy on your reader (customer). (This post provides more insight into why the 5 Ws are more important to business than to journalism.)

Answering these questions before you start writing your copy, creating your video or designing your marketing materials will save you a lot of time up front:

  1. Who is my customer? (In other words, who am I trying to reach with my message?) Also, Who am I to the customer? This can be an important distinction, and your relationship with the customer makes a difference in how you answer the other questions.
  2. What do I want the customer to do as a result of my communication?
  3. When do I want the action (the “what”) to take place? Enroll today!
  4. Where do I want it to occur? Apply online or Come visit our campus!
  5. Why should they take action?

But there’s a sixth question we need to ask before we start our production. And it’s more important than any of the 5 Ws. That question is:

So what? Who cares?

Who cares about your offering? Is your communication even worth sharing?

That’s the toughest question of all. Which is why it often goes unasked.

And that’s probably why we see so much “careless” marketing. And by “careless,” I mean marketing that makes the audience “care less” about what we have to offer.

Happy weekend.

(Image courtesy of Julian Gough.)

P.S. – Technically, that “one S” question is two questions. I include this caveat because I know some of you care about those details.