Thanksgiving and humility, revisited (#HighEdTHX)

Note: The post below first appeared on this blog nearly three years ago, on Nov. 24, 2010. I decided to repost it after learning about the HigherEd Thanks tumblr and Twitter account (@HighEdTHX) that were created just a few days ago as a virtual place where those of us in the higher education field can share some of our thoughts of thankfulness during this month. I owe a thanks to Ma’ayan Plaut, who shared this initiative via Twitter. (Thanks, Ma’ayan.) Anyway, one of the first requests of the HigherEd Thanks initiative was for users to share something “tech” they’re thankful for. Some shared their favorite devices. My tech-toy fetish is as great as the next person’s, but I’m more thankful for what technology enables us to accomplish, rather than the technology itself. So I shared an Instagram photo of my Blogger hoodie. That hoodie represents my foray into the world of blogging — using the Blogger platform as my initial platform in 2002. I haven’t always been the most consistent blogger, nor the most insightful. But I’ve kept at it, for whatever reason. And once in a while, I’m on my game, as I was on Nov. 24, 2010. (I also give thanks for WordPress’s easily accessible blog post archive.)

He who has a thing to sell
And goes and whispers in a well
Is not so apt to get the dollars
As he who climbs a tree and hollers.

(Author unknown)

I first discovered that aphoristic little rhyme long ago, back in my high school days. It was printed on the back of a sugar packet at some restaurant. I don’t remember the name of the restaurant or anything else about that packet of sugar, but that saying has stuck with me, as apparently it has with a lot of other people.

And why wouldn’t it? For someone interested in sales and marketing, the saying is worth tucking away. It succinctly captures the virtue of “shout” marketing: Get your light out from under that bushel, young man. If you want to get ahead in life, you’ve got to shove your way through the teeming masses and draw attention to whatever goods you have to sell.

Being in this marketing/PR line of work, where I try to draw attention to the goods and services my employer offers, and doing my share of sideline marketing/PR stuff, via this blog, speaking and writing engagements, and the like, I think about that quote from time to time. And in the 25 or so years since I started to think more seriously about spiritual matters, I have thought more and more about how the nature of much of my work comes into conflict with nobler, less worldly attributes that get drowned out by the noise of our world.

Humility is one of those attributes. It’s a virtue that doesn’t get much play these days. I’m not sure it ever did. Since biblical times, humility’s opposite — pride, which tops the all-time list of deadly sins — has taken the leading role. The Old Testament Book of Proverbs warns that pride is a precursor to disaster: “Pride goes before destruction, and a haughty spirit before the fall.” Even on the list of seven heavenly virtues, humility ranks dead last. Which is, I guess, fitting.

In marketing, pride is a supreme virtue, and a couple of recent blog posts on how to apply the seven deadly sins to online marketing drive home that point.

“On the web, this sin will help you sell your product,” says Smashing Magazine. For higher education, Michael Fienen of .eduGuru suggests in his post that web managers “[p]romote what makes you special.”

I don’t disagree with the points those two bloggers make about the importance of pride, but they’re not talking about the biblical, “haughty spirit” kind of pride. They’re not talking about undue high-mindedness or hubris. Both Fienen and the Smashing writer are talking about pride in another, less selfish sense — the same sense of pride parents might take in the accomplishments of their children, for instance. There’s nothing wrong with that, in my book. As long as it isn’t taken to extremes and at the expense of others (i.e., “It’s nice that your son finally got to play in today’s ball game, but wasn’t it wonderful how my little Johnny hit that game-winning home run?!”)

Pride, in that seven deadly sin sense — that sense of smugness, haughtiness and selfish, me-first thinking — is in great supply in the world of marketing and PR these days. Just look at your Twitter stream. Look at all of us in the virtual crowd, elbowing our way through, chirping incessantly for you to visit our website, read our latest blog post, buy what we’re selling.

It isn’t just marketing, though. Look at the world of politics and the latest nasty round of national elections. Did you see any humility on either side? Look at sports. Randy Moss, anyone? Entertainment, of course. Kanye West‘s latest album is a masterpiece, but even the title — My Beautiful Dark Twisted Fantasy — tells you that the guy has a bit of an ego thing. Look at the state of journalism today. A recent post on The Daily Beast laments how Twitter is turning journalists into insta-critics who constantly strive to one-up each other with acerbic tweets. Those in turn are retweeted by other tweeters too lazy to create their own 140-character snipes (sloth is also a deadly sin) and hoping to bask in some reflected glory for a moment, thereby fueling their own prideful desires. In higher ed? Sure. Witness the recent dust-up over a Harvard comedy group’s parody of Yale’s Glee-esque admissions video. It happens in the #highered twittersphere, too, where many of us attempt to engage in witty banter, some more successfully than others. It’s fun, but it can give you a sometimes unhealthy sense of self-satisfaction when you score a snappy comeback or a retweetable bon mot. I’m not above that, but as I said earlier, I’m conflicted about this whole pride-humility thing.

The snarkosphere rewards the quick-witted tweet. That’s the best way for a common tweeter to make a name in this rapid-fire world and get a shot at the big time (i.e., mention by @TopTweets). And the online world has flattened and disintermediated one-to-many communications so efficiently that nowadays anyone can plug in, climb their virtual tree, and holler (i.e. blog, tweet, Facebook, YouTube, etc.).

The Internet not only accelerates shout marketing, it amplifies it.

The problem with amplification, though, is that when you have millions of amps plugged in and cranked to 11, all you get is noise.

By now, some of you are smelling the B.S. You know that as soon as I finish this post, I’ll fire up Twitter to proclaim this post’s presence. He who has a thing to sell…

Guilty. I’m not immune to the desire to get my share of the fleeting limelight. The truth is, growing up as a quiet, introverted sort, I found my first calling in journalism, and one of the allures of writing for a newspaper was getting to see my byline. I got a real charge out of seeing my name at the top of a story I wrote. It gave me a smug sense of pride. I’ll show those loud extroverts that I have something to say, too! I still get that cheap thrill with this blog and the notice it gets from time to time. That’s one of the main reasons I continue to do this.

You’ve also probably noticed that handy “retweet” widget at the top of this and every other post on this blog. Ostensibly this makes it easy for readers to share blog content on Twitter, but I and every other blogger who uses this widget swells with pride when a post’s retweet count climbs.

And yet, I attempt to write about the virtues of humility.

See what I mean? Conflicted.

* * *

Since this is Thanksgiving Eve, many of us turn our thoughts toward giving thanks for our “blessings.” Pausing from our busyness of marketing and promotion to ponder the good things in our lives ought to also make us feel a sense of humility.

Unfortunately, we don’t really understand what humility is all about. Its true meaning has been squished by our shout-down culture. And now we’ve developed a sort of puritanical sense of humility, a get-on-your-knees-and-grovel, sackcloth-and-ashes notion of the word. Given the holiday, that’s understandable. But that doesn’t make it right.

Humility is not the same as humiliation. Humiliation is the butt-kicking the Democrats got in November — what President Obama called a “shellacking.” One outcome from that shellacking, ideally, would be a sense of humility — not just among Democrats, but among politicians of all stripes. Indeed, among all of us. I’m not optimistic that will happen. But I digress.

To my way of thinking, humility boils down to a couple of phrases. To the modern ear, they sound old-fashioned, but that’s probably fitting, since humility hasn’t been in fashion for some time:

  1. Anyone can fall from grace; and
  2. There, but for the grace of God, go I.

Both phrases include another out-of-fashion, biblical term, grace, which is best described as “a gift.” It’s something you receive not because it’s your due, not because you’ve earned it, but because it’s a gift.

In the first phrase, grace is a state of existence implying a good life. My take on that is that bad stuff happens to all sorts of people, so don’t assume that just because you’re doing all the right things you’re safe. My favorite Old Testament book, Ecclesiastes, points out this universal truth (somewhat paraphrased): The race is not always to the swift, nor the battle to the strong, nor bread to the wise, nor wealth to the understanding, nor favor to the skillful, but time and chance happen to them all. In other words, you may not win that promotion you think you deserve, your child may get cancer, you could be fired tomorrow, or worse. Life is not fair. So be grateful for the gift of life you have today, because truly, it could be worse.

The second phrase is one my mother used to utter at times whenever she was talking about a person who had fallen on hard times, and we knew a few of those growing up. That utterance is, again, a reminder that sometimes our good fortune in life is not so much due to our own efforts or abilities, but because we are simply more fortunate than some. But it may not always be so. Therefore, count your blessings and be thankful.

While composing this post, I discovered another definition of humility that is most apt. It comes from the Wikipedia description of those seven heavenly virtues I mentioned earlier, and it’s short enough to fit on the back of a packet of sugar:

Humility is not thinking less of yourself, it’s thinking of yourself less.

Thanksgiving is as good a time as any to think of ourselves a little less than usual, don’t you think?

Happy Thanksgiving, all.

Media relations in a disintermediated world

As the lead of any news story should, the opening paragraph of The State of the News Media 2013, from the Pew Research Center’s Project for Excellence in Journalism, encapsulates everything a skimmer of the news needs to know about the subject:

 In 2012, a continued erosion of news reporting resources converged with growing opportunities for those in politics, government agencies, companies and others to take their messages directly to the public.

yellow-journalismThis is not exactly breaking news. The news media are in a tough spot and have been for years.

Their predicament also puts organizations that have relied on media coverage for much of their visibility — like colleges and universities — in a similar pickle.

Higher education has never been a big news topic. K-12 and higher education combined made up just 1.4 percent percent of national media coverage, according to a 2009 report, and I doubt things have improved much since.

Given such a low level of media coverage, it may become even more difficult to justify media relations activities in higher education. Yet it’s been my experience that the demand for media coverage of our higher ed institutions (from administrators, alumni, trustees, etc.) has not decreased, even though our efforts to tell our own stories directly to our audiences has increased.

So how should higher ed communicators adapt to this environment of fewer opportunities for media coverage coupled with no lower demand for such coverage from our audiences and those we report to?

If the news media’s ability to cover our organizations is on the wane, and the news hole for education is already incredibly small, then what level of resources should we devote to our media relations efforts?

The disintermediated world

I’ve written here before on the subject of disintermediation in the news business. “Disintermediation” is a big, awkward, ugly word that, in economic jargon, refers to the removal of intermediaries in the supply chain for delivering goods and services. To borrow language from the factory outlet store marketers, disintermediation means, “We eliminate the middleman.”

We’ve seen disintermediation disrupt entire industries, thanks to the Internet. (When is the last time you went to a travel agent to plan a trip? You can just log on to Travelocity or Priceline and find the best rates yourself.) The same sort of disruption is happening in the news business, and it heightens the need for college and university PR organizations to think differently about how we deliver the news.

We need to deliver their messages to their audiences through other avenues. It’s critical that higher ed PR, marketing and branding staff think like a media organization — a publisher of news content — to get their messages out. (We’re already doing this, to some extent. Visit most any higher ed website and you’ll find some news or feature story about some slice of campus life.)

Media coverage matters

Yet for many of our audiences, getting the news about our institutions directly from the source doesn’t carry the same weight as seeing positive news coverage of our institutions in mainstream media outlets. Here are a couple of reasons why:

  1. Third-party validation. It’s one thing to say, “Look what great things our organization is doing!” It’s quite another to have some established authority say, “Look what great things this organization is doing!” That’s what positive media coverage of our institutions helps with. So, yes, it’s important to deliver the news directly to our audiences. But it’s tough to beat a reputable third-party endorsement of what you’re saying. The idea goes back at least as far as the Old Testament Book of Proverbs : Let someone else praise you, and not your own mouth; an outsider, and not your own lips.Proverbs 27:2. Even wise old Solomon knew the value of third-party validation.
  2. Rankings. Yes, rankings. People love to compare their affiliated institutions with others. And media organizations know this. That’s why the higher ed rankings game has exploded in recent years. Everyone from the granddaddy of the ratings game (U.S. News & World Report) to President Obama has gotten in to the ranking game. They may or may not be helpful to prospective students looking for a good fit, and they may be nothing more than “pageantry” and nonsense to some observers. But many audiences take them seriously. It’s another form of third-party validation. For better or for worse, media relations efforts don’t have much direct influence with where an institution may fall in the rankings. But there is a theory that PR efforts, like sharing an institution’s media placements with leaders of other institutions in order to influence those leaders’ vote, can help an institution in the rating game.

Opportunity and the new media mix

So, where does this leave today’s higher ed PR/media relations professional? To go back to that report on The State of the News Media, it leaves us in the land of opportunity.

We have more opportunity to share our story than ever before. Here’s why:

  1. Free your stories on the web. It’s trite to say that our websites are the front doors to our institutions. But there’s truth to that saying. By thinking like a media organization, we can publish our news before we share them with the news media (or at least at the same time). We can also do the once-unthinkable: Share stories created for other media (such as a story written for the alumni magazine) on our websites. Maybe not every story that goes into your alumni magazine is appropriate for sharing on your website. But I bet many are. So why not reuse and repurpose that content for other audiences? As Georgy Cohen put it in this nearly two-year-old (but still relevant) post, Reinventing News on Your University Website: “[W]e need to start finding ways to own our stories. We don’t need to rely on the media. They should be an amplifier, but not our main conduit for communications. “
  2. Use social media to amplify your news. As Georgy said, the news media can be an amplifier. So can social media. Judiciously share your news via Twitter, LinkedIn, Facebook or other social platforms so that your fans and followers can share with their networks. Quoting Georgy again (dang, that woman’s good!), “News content is our ambassador. A news story may not be our most visited page, but it may be our most well-traveled.” Just don’t be an automaton in your social media sharing. Don’t throw every news release out there in an RSS feed. Be human about it. Sharing stories via social media is especially important if you want to reach younger audiences. According to a 2012 study, one-third of people under 30 get their news from social networks.
  3. Lose the “news” view. Sometimes we get too hung up on our traditional perspective of news. In the digital world, we can loosen up a bit. Get your students and alumni involved with your social media presence through contests (as we did over the summer with an Instagram contest in partnership with our campus bookstore) or through special hashtags for events like commencement or move-in weekend. Then collect and share that information in various ways (see item 7, below).
  4. Share that third-party coverage. It’s OK to share the relevant positive media coverage your institution receives from mainstream media. In fact, that might be the best content to share with some audiences. Include in alumni newsletters, notes to trustees, on social media and anywhere else where you think it would matter. This includes those rankings (assuming you can say something good about your institution’s spot) or third-party stories about your institution’s position in the rankings. (A year ago, we got good play in social media and elsewhere by sharing an ABCNews story about 12 Colleges Whose Payoff In Pay Beats Harvard’s. But again, be judicious with your sharing. Don’t overdo it.
  5. Share, share, share. I know I just advised you to not overshare information. But sometimes we’re guilty of the opposite sin: We undershare information, assuming people who should know about our news coverage actually do know. One audience that often gets overlooked is the internal audience of students, faculty, staff and administrators. They need to be in the know of all the great news coverage your efforts are yielding. They, too, can be great ambassadors of your stories. These individuals already have a strong connection, and they are able to reach audiences who might otherwise ignore your stories. So work a reporting mechanism into your media relations plan to ensure internal audiences know what’s being covered and what’s being discussed. This can work both formally (daily reports of news coverage) or informally (sending an email of thanks to a student or professor who worked with you on a press release that got great media coverage, and cc’ing upper-level administrators and that person’s boss).
  6. Think differently about third-party validation. In the online world, your networks contain important influencers. Students, alumni, faculty, other campus staff, administrators — they all have networks that extend beyond your official online presence. Think of them as third-party validators of your news. Anytime they share your content, they are adding value to it within their social networks. They provide credibility that an institutional account might not bring. At Missouri S&T, we’re fortunate to have a chancellor who is very active on Twitter (@SandTChancellor) and a CIO who is active on Twitter (@ghsmith76) and also blogs about technology in higher education. Their networks add value and validation to your institution’s stories.
  7. Gather and curate. Social media tools such as Storify make it easy to pull together all types of digital content. Use them to your advantage. Create an account (here’s ours) and use it as a digital depository. You can then share the information on your website, via social media or electronic newsletters, or elsewhere.

Media-morphosis

What’s the takeaway from all of this?

It’s that media relations has morphed. PR professionals at colleges and universities are no longer just pitchmen and pitchwomen to the press (if they ever were). Nowadays, we need to cover our institutions as a reporter might — seeing them as communities where interesting stuff is happening all the time — and then creating and telling those stories about our institutions to our various audiences. Those audiences include the traditional media outlets we’ve always served as well as newer audiences, those that are inside or closely connected to our institutions, and those social-media influentials who can share the stories even farther than they would otherwise go.

At the same time, media relations pros need to be social media-savvy, able and willing to monitor social media for mentions of their institutions. We need to be ready to share those mentions that could cast their college or university in a positive light. We also need to take on the role of curator, to collect and share stories — those we create and those covered by third parties — with our audiences.

What did I miss?

P.S. – If you enjoyed this post, I suggest you also check out a virtual roundtable discussion titled The Future of Public Relations in Higher Ed, moderated and curated by (who else?) Georgy Cohen and featuring me and three very savvy PR/digital pros: @tracymueller, @loripa and @bonnerj. Even though that post is two years old, much of what we discussed then is still relevant today.

Photo: Newspaper sunny yellow by Jon S/NS Newsflash via Flickr.