Social media’s impact on website traffic

At the start of this year, I spent some time looking at the Google Analytics information for our website. After reading an interesting post by Ann M. White about social media’s impact on traffic to her institution’s website, I decided to look into that for our site as well.

The analytics from our university website more or less mimic what Ann found at her campus, Oklahoma Christian University. That is, social media as a driver of traffic to a university website composes a very tiny sliver of the pie. So tiny, in fact, that I can’t even illustrate it with a pie chart.

Here’s how it shakes out for our campus:

  • The Missouri S&T website had 7,855,680 visits in 2009
  • 24,685 (0.3 percent) came from Facebook
  • 2,634 (0.03 percent) came from Twitter
  • Facebook ranks as the 11th highest referral source, but far behind the usual suspects (direct, Google, Blackboard, Yahoo, Bing)
  • Twitter ranks 40th in terms of referrals to the main website, a few notches below StumbleUpon and tied with the University of Texas

The relatively low numbers don’t mean social media is insignificant to your online presence, however. It could be that those visits to your website might not have happened without social media. As Ann says in her post, “I choose to think of it as ‘wow, those are all deliberate hits that we wouldn’t get without social media.’ Hooray!”

I’d be interested in hearing how these averages compare with other campuses. Does anyone else (besides Ann and me) look at this kind of information? If so, please share.

A 7-step program for social media measurement

Many of you probably have read Karine Joly‘s University Business article about social media measurement, since it’s been out for a month. (Karine blogged about it exactly one month ago, on Oct. 2.) But for those of you who haven’t yet read this article, check out Social Media Measurement 101. In the article, Karine outlines a very simple seven-step formula that can be used to measure just about any sort of communications campaign.

Here are the seven steps:

1. Define measurable goals for social media activities.
2. Choose key performance indicators (KPIs) carefully.
3. Plan ahead and properly set up the right measurement tools.
4. Capture the data at preset intervals.
5. Don’t forget some benchmarking.
6. Share your measurement data.
7. Use measurement data to craft your next moves.

It’s a good primer that anyone in communications or marketing should find helpful.

If you’re really into measurement, you ought to follow K.D. Paine’s Measurement Standard blog for frequent news and insights.