Friday Five: What you read here and why

Decided to look at some data for this blog over the past year to find out which posts seem to be of most interest to you readers and, even more important, why.

Like most niche blogs, this one has a very specific target audience — the online community of people working in higher ed marketing, PR and web — so numbers alone won’t tell the story of why certain posts generate more interest than others. But the numbers are an indicator.

Below are the five posts that received the most pageviews between Aug. 24, 2010, and Aug. 24, 2011, and my thoughts about why these posts were the most popular:

1. Friday Five: A blatant appeal for help (off-topic), from Oct. 1, 2010. This post was an effort to help raise money for a co-worker who was struggling to make ends meet due to costs associated with her daughter’s cancer treatments. So many of you responded to this appeal with contributions to the cause. Thank you.

SydneyWhy (I think) you read it: The post was a compelling story, aided by a photo of the cute little girl who was undergoing cancer treatment. (That’s her on the left. See? Cute.) Unlike many of the topics I write about on this blog, this one had a strong human element, and many of you could relate. I also actively promoted this post via Twitter, Facebook and email, and as I updated the post with new news about funds raised, I tweeted about it even more. And many of you retweeted the story. So, the heavy promotion obviously helped. That’s one lesson I learned from Dan Zarrella during last June’s Lawlor Group workshop, which I also blogged about: It’s OK to promote, as long as you don’t overdo it. I probably came close to overdoing it in this case, but because I was tweeting for a good cause and not just to promote my own stuff, you were very forgiving. And very generous.

2. Friday Five: Lessons from a crisis, from May 12, 2011. This post, a quick summary of lessons learned right after a shooter incident on campus last spring, resonated with many readers and was retweeted for weeks afterward.

Why (I think) you read it: A shooter on campus is big, scary news in the higher ed PR community. People want to know how a campus dealt with the crisis. Our successful use of social media during the crisis added a novel twist to this story. This content — a combination of case study and lessons learned — held natural appeal for a big segment of this blog’s audience. (Over the past several months, social media and crisis communication has been the subject of posts by other higher ed blogs, including .eduGuru, HigherEdLive and, most recently, meetcontent.)

3. Why researchers should blog, from Nov. 26, 2010. This piece was inspired by a post by Peter Janiszewski, a health sciences researcher at Queens University. His post, titled Why all scientists should blog: a case study, presents a compelling case for using blogging as a vehicle for getting research ideas out to the online world.

Why (I think) you read it: This post got a lot of help from Peter Janiszewski and the audience of his own blog, Science of Blogging. It also benefited from tweets and retweets by a whole slew of Canadians, who seemed to appreciate the fact that I reached across the border to talk about the work of one of their own. One of the beautiful things about the Internet is its ability to break down barriers of nations. Here’s one small case where that worked.

4. Infographic of the day: the social media triage, from April 15, 2010. This post, though over 16 months old, still managed to generate interest over the past year — perhaps because it presents a useful and handy flow chart for social media managers.

Why (I think) you read it: It was short and useful.

5. Friday Five: why colleges and universities should blog (part 1), from April 1, 2011. This, the first post in a three-part series, was one created with a lot of help from my friends in the higher ed blogosphere. For this series, I solicited input from many of you, and you responded with information that proved to be of interest to this blog’s readership.

Why (I think) you read it: Many of the bloggers who were quoted in this post also helped to promote it via Twitter. The cross-linking from my blog post to their sites also helped. Again, an instance where cross-promotion and collaboration paid off.

Incidentally, each of the top five posts were close to the average or above the average in terms of average time on site. (The average for the year was 3:14, and the average for the top five posts ranged from 3:06 to 4:42.)

Gaining traction with social media

At the university where I work, we’ve been involved in the social media channels of Facebook and Twitter since 2007. But it wasn’t until this past weekend, as freshmen were moving into their rooms and Greek housing, that the level of engagement with our audiences on social media started to reach a point that I would consider critical mass in the sociodynamic sense.

OK, that may be a bit hyperbolic. Maybe “critical mass” is the wrong term. But the levels and quality of social media activity between our university and our audiences seems to be increasing.

Maybe it’s just that normal activity has resumed on social networks following a summer lull. But when I look at the data, I see indicators of increased engagement.

Facebook interactions and activity has been on the rise in terms of daily, weekly and monthly active users, likes and interactions (comments).

Twitter activity has also been on the uptick, with significant growth over the past three months (see chart below) and more interaction with followers, including retweets.

MissouriSandT Twitter Counter

I’m not sure what this means — yet. It could be that students, alumni and other target audiences are becoming more comfortable with the main social media tools as a means for interacting with colleges and universities. This rise in acceptance and activity would be consistent with the findings of the Pew Internet and American Life Project and others. (See Pew’s findings on social networking sites and our lives.)

It could also mean that the steady, persistent use of social media by campuses is starting to pay off. This would lend credibility to the argument that social media is not a quick fix, and that colleges and universities should not expect instant results from their efforts. This also suggests that consistent and persistent engagement in social media by an organization — university, business, non-profit, individual — will yield dividends over the long haul.

Whatever it means, it’s an exciting time to be involved in social media marketing/communication in higher ed.

As a new school year begins, what are you seeing with your social media efforts?