Category: communication

Guest post: Liz Allen on unofficial Facebook groups: ‘Don’t panic, participate.’

Today’s guest post is courtesy of Elizabeth Allen, associate director of alumni relations at the Caltech Alumni Association. Liz discusses higher ed, alumni relations, communications, baseball and other passions on Twitter @lizallen.

* * * * *

You are not alone.

Not on Facebook, anyway.

At this point, your institution probably has an “official” group on Facebook. You carefully selected the main photo to reflect the personality of your campus, you slavishly posted upcoming events, and you promoted it through your newsletter and with an email campaign. That’s great!

But did you search Facebook for other groups branded with your institution’s name? Chances are there’s a group (or many groups) for alumni, students, or prospective students of your campus. They have lots of group members, active conversations and upcoming events.

Now what? You start to panic. What if someone says something bad about your institution? The administration has no control over the content! You want to notify general counsel. You want to call the president. You want to shut these “unofficial” groups down!

Stop. Take a breath.

Don’t panic. Participate.*

Web 2.0 and social media is all about user generated content. Expressing ideas and opinions. It’s a conversation. It’s not your job to stymie that conversation. Your job is to help manage and observe. Here are some approaches to interacting with “unofficial” groups:

Join the group. It may seem obvious, but join your “unofficial” university groups on Facebook. If the group has open membership, just click and join. If you need to request membership, this is a good opportunity to introduce yourself to the group manager. Once you’re in, you can take a look at what’s been posted by the group members. You don’t have to join all of the groups – use your best judgment.

Form a partnership. Send a message to the group’s administrator letting them know that you’re available as a campus connection and resource. Establishing a good rapport from the beginning will help you in the long run.

Don’t Crash the Party. The group is already an established community. Don’t try to insert yourself; you’ll stick out like a sore thumb. It’s like showing up at a cocktail party and shouting “Hi everyone! I’m here! The party can start!” You will come across as completely inauthentic – or worse. To start, just sit back and observe. If someone posts a question you can answer, (What are the bookstore’s hours? When is commencement this year?) respond and contribute. Developing “street cred” takes time.

Keep Up. New groups are created on Facebook all the time. Run a search at least once a week to check and see if a new group has popped up. Additionally, try to keep up with references to your institution on LinkedIn, Twitter, and other websites. Create a Google Alert to help you keep tabs on things.

Simply ignoring the groups or hoping they go away isn’t the best approach. Joining the community and becoming a “digital native” will keep you in the conversation.

*If you’re headed to this year’s CASE Summit in San Francisco, register for the preconference workshop, “Don’t Panic, Participate: A Common Sense Guide to Social Media for Advancement Officers” presented by Michael Stoner, President of mStoner, and me.

Virginia Tech tragedy, two years later

It’s hard to believe it’s been two years since the Virginia Tech massacre of April 16, 2007. CollegeWebEditor.com’s Karine Joly, who reported on Virginia Tech’s online response to the tragedy so thoroughly two years ago, posts some somber reflections today and ponders whether microblogging, had it been so widespread then as it is now, would have changed the outcome. That’s pure speculation, of course, but it is something to think about.

Karine also asks her readers:

And, to honor the memory of the victims, why not tell us now what you’ve learned or have changed on your campus in terms of emergency notifications or security by posting a comment.

So. What has changed?

On our campus, as on practically every other campus in the nation, we have signed up for a mass notification system that relies on text, phone and email alerts in an attempt to more quickly notify students in the event of a crisis. We’ve tested the system a few times, with decent results, but these notification systems simply cannot speed the messages to a broad community via text in a fast enough time. The bandwidth simply isn’t there. It’s an improvement, but is it enough?

What else has changed? The sense that our campuses must be more open and accountable to the public, especially the families of our students, about our safety measures.

Our universities are also more involved in “profiling” students who might be at risk of committing the same sort of massacre as the disturbed gunman, Seung-Hui Cho.

This more active, early-intervention approach coincides with a change in the public mindset about just how safe our college campuses can be. Most campuses are designed as open, inviting places, so security on a broad scale — in terms of geographic coverage — is a huge challenge. But the public seems to expect us to make our grounds and our facilities as safe as possible. Which raises the question: How safe is “safe”? How much risk can we eliminate? Time magazine talks about this in a sidebar to its feature, Virginia Tech, Remembered.