Conversational marketing has been all the rage on blogs in recent years, but is there any proof that it really works? A new white paper from Communispace offers convincing evidence that it does help increase levels of engagement. Online, at least.
The report — Beyond the “Other” Box: Giving Customers an Independent Voice in Your Community (free PDF, registration required) — suggests that when organizations give their customers control of “small, private, online communities,” the result is higher levels of participation. The implication:
Ensuring that members can make their voices heard independent of the sponsor’s agenda and making the dialogue truly reciprocal may also help members feel valued and listened to, and thus promote participation. When members take a site and make it their own, it becomes a much more engaging place to visit.
Link via Bloghound, who shares more details about the research.
