White paper: conversational marketing online really does work

Conversational marketing has been all the rage on blogs in recent years, but is there any proof that it really works? A new white paper from Communispace offers convincing evidence that it does help increase levels of engagement. Online, at least.

The report — Beyond the “Other” Box: Giving Customers an Independent Voice in Your Community (free PDF, registration required) — suggests that when organizations give their customers control of “small, private, online communities,” the result is higher levels of participation. The implication:

Ensuring that members can make their voices heard independent of the sponsor’s agenda and making the dialogue truly reciprocal may also help members feel valued and listened to, and thus promote participation. When members take a site and make it their own, it becomes a much more engaging place to visit.

Link via Bloghound, who shares more details about the research.

Playing with MyLifeBrand

mylifebrand-logo.gifUpdate, June 13, 2007: After playing around with the site a bit more, I discovered that you can add more than three social networking sites into your profile.

In last week’s Friday Five I pointed to a TechCrunch review of MyLifeBrand, a social networking utility (and yet another social network, in and of itself) that lets users aggregate social networking memberships and navigate between them from a single place. I was intrigued, so I applied for membership in MyLifeBrand Alpha and to my surprise was immediately accepted.

So far, all I’ve done with the site is create the space where I can access my top three four social networks (Facebook, MyRagan, and LinkedIn and MySpace). This could be a good solution for anyone managing multiple social networks. The Alpha version only allows you to place up to three several social networks on a page, and you have to go to the “snapshot” view to input and view them.